Customer service
We agree on the level of service in a Service Level Agreement (SLA). It states how many systems are covered by support, whether you need support in the evenings and weekends and how quickly you will be helped in the event of malfunctions. There are variants in which Atiers only takes care of the monitoring of your ICT infrastructure and where you manage your servers and support your users yourself, up to and including the variant where Atiers manages both the monitoring, management and support of your entire ICT infrastructure. takes. Because these variants can be scaled, you remain flexible and you can adjust your agreement according to your needs. Durations are in consultation: you get maximum flexibility with an annual contract, cheaper rates with a longer term.